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License transfers let a customer reassign a license to a different account. Customers initiate transfers from the customer portal, and you review and approve or reject them from your dashboard.

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How transfers work

1

Customer opens the license

The customer signs in to customer.keyport.sbs and opens the license they want to transfer.
2

Customer creates a transfer request

The customer submits a transfer request by providing the target email address — the account the license should be transferred to.
3

You review the request

The transfer request appears in your KeyPort dashboard. You can inspect the request details before making a decision.
4

You approve or reject the request

Approving the request completes the transfer and reassigns the license. Rejecting it cancels the request and leaves the license with the original customer.

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Webhook events

KeyPort fires webhook events when a transfer is resolved. Subscribe to these events to react to transfer outcomes in your application:
EventDescription
license.transferredThe transfer was approved and the license was reassigned
license.transfer_rejectedThe transfer request was rejected

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Constraints

  • Customers can only create transfer requests on licenses that support transfers. Whether a license supports transfers depends on your product configuration.
  • A customer can cancel a pending transfer request from the portal before you have actioned it.
You approve or reject transfer requests from the dashboard, not the customer portal. Customers cannot complete a transfer without your explicit approval.